The Purchasing Act's deficiency rules may apply to goods purchases.
When you shop with us as a consumer, you have 24 months warranty. This means that you can either get the item repaired, replaced, refunded or discounted, depending on the specific situation. It is a requirement that the complaint is justified and that the defect did not arise as a result of improper use of the product or other injurious behavior.
You must advertise within a "reasonable time" after you discover the defect in the item. If you advertise within two months after the defect is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) delivery costs. The item must always be returned in proper packaging, and remember to get a receipt for shipping so that we can reimburse your shipping costs.
Item shipped to:
Creative Republic ApS / Simplewoodsman
When returning the item, please describe the problem in as much detail as possible. This is done by completing the returned return form.
We do not receive parcels without distribution or parcels sent by mail. COD.